The customer portal: what your renters can do in their account

What a renter can do

• Book a vehicle and see all their bookings in one list, with each booking's status.
• Pay a balance or a quote, upload a payment proof, or use an online payment gateway where you offer one.
• Upload the documents you ask for, and resubmit one that you rejected or that has expired.
• See the result of the driver's license check when you use LTO portal verification.
• Cancel a booking, and read the reason if your team canceled or rejected it.
• Send a message to your team and read the reply.

Alerts and reminders

Customers receive booking, payment and document emails, plus reminders before pickup. They can switch off the optional ones in their notification preferences. Receipts and security emails always go out.

What it saves you

Documents and payment proofs arrive on the booking instead of in a chat thread, and customers can answer their own "what is the status of my booking?" question. You review everything from your admin dashboard.