Security deposits and refunds: set them, track them, return them

Setting the deposit on a vehicle

In a vehicle's settings, enter a security deposit as a fixed amount or as a percentage. A percentage is taken from the subtotal after discount and VAT. Leave it at zero if you do not take one.

How it shows on a booking

The booking shows the rental price, the security deposit marked as refundable and added on top, the payments received and the balance still due. That keeps what is returnable separate from what you earned.

Returning or refunding it

• Completed rental: for a quoted booking with a refundable deposit, the dashboard flags the deposit to be returned after the trip.
• Canceled by your team or rejected, with verified payments: the dashboard flags the refund so you decide how much to return.
• A reservation fee on a quote is kept rather than refunded, and the booking labels it as non-refundable so the customer knows up front.

Transfers work differently

Pickup and drop-off bookings collect a non-refundable downpayment, not a security deposit, so the deposit refund flow does not apply to them.

Good habits

State your deposit and return rules in your terms and on the booking form, record the refund as soon as you send the money back, and keep the payment proof. The GCash payments guide covers matching proofs to bookings.