How can we help?
Search the common questions, browse by topic, or reach out to the team directly.
Browse by topic
Getting started
Set up your booking website and take your first booking.
Bookings & availability
The calendar, blocked dates and avoiding double bookings.
Payments & deposits
GCash, bank transfers, proofs and security deposits.
Rates & pricing
Daily rates, seasonal rates, discounts and coupons.
AI chat assistant
What it does, which languages it speaks and how it hands over.
Security & data
How customer documents and business data are kept.
Plans & billing
What each plan includes, trials and changing plans.
Account & team
Team members, branding and your own domain.
Step-by-step help
Connect a custom domain
Step-by-step: point your own domain at your CarRentSaaS booking website with a CNAME and a TXT record, verify it, and fix the usual DNS and CDN problems.
Customer documents & license check
How customers upload a driver's license and ID for a self-drive rental, how to choose between a simple photo and LTO portal verification, and how the optional AI check works.
Security deposits & refunds
How to set a security deposit per vehicle, how it is added to a booking, and how deposits are returned or refunded when a rental is completed, canceled or rejected.
Pickup & drop-off transfers
How to take pickup, drop-off and airport transfer bookings priced by distance: per-km rates, flat-rate routes, service area and quote requests for routes you have not priced.
Customer portal
What your renters can do in their own account on your booking website: book, pay, upload documents, track and cancel bookings, and contact you.
Extensions & cancellations
How to extend a rental that is confirmed or on the road, what happens when the vehicle is needed again, and how cancellations and refunds are handled.
Online payment gateways
Take card, GCash, Maya and PayPal payments on your car rental booking page: which gateways CarRentSaaS supports, how to connect your own account, and what you still pay the gateway.
Reports & analytics
The four reports in CarRentSaaS (revenue, bookings, vehicle utilization and customer bookings), what each shows, who can open them and how to export revenue to CSV.
Email notifications & reminders
Which emails CarRentSaaS sends for you, to you and to your customers, which you can switch off, and which always go out.
Team roles & permissions
What the Admin, Manager and Staff roles can each do in CarRentSaaS, how to invite a team member and how to deactivate one.
Coupons & promo codes
Create promo codes for your car rental website: set the discount, minimum and maximum booking, dates, usage limits, which vehicles it covers and whether it stacks with other coupons.
Branding your booking website
Put your logo, business details and wording on your booking website, use your own domain, and hide the Powered by credit on plans that include it.
Customize booking forms
Choose which fields customers see on your booking form, add your own questions, price the options, show fields only when needed and give particular vehicles their own form.
Move from a spreadsheet
Step-by-step: move your fleet, rates and upcoming bookings from a spreadsheet into CarRentSaaS one car at a time, and run both side by side until you are confident.
Use Messenger with your booking link
Keep taking inquiries on Messenger while customers book, upload documents and pay through your CarRentSaaS booking link, with every booking on one calendar.
Set up the AI chat
Connect your own AI provider key (Anthropic, OpenAI, Google Gemini or OpenRouter) to switch on the CarRentSaaS AI chat, and what happens until you do.
Common questions
How long does it take to get my booking website live?
You can add your first vehicle, set its rates and share your booking link in one sitting. Our team can also set up your fleet and branding for you; ask on the contact page.
Do I need any technical skills?
No. The admin dashboard is built for rental owners, not developers. You manage vehicles, bookings, payments and your website content without writing code.
Can I move my bookings from a spreadsheet?
Yes. Start with one car and add the rest when you are ready, or contact us and we will help move your fleet and existing bookings over.
How do I stop double bookings?
Availability is checked for the exact dates before a vehicle is offered, and you can block dates for maintenance or personal use. The double bookings guide explains the habits that go with it.
Can customers book without calling me?
Yes. They browse your fleet, check live availability and book on your website at any hour, or through the AI chat assistant.
How do customers pay by GCash or bank transfer?
They pay you directly, then upload the payment proof to the booking. You review it and confirm the payment in your dashboard.
Can I take online card payments?
Plans that include online payment gateways support gateways: PayMongo, Xendit, Stripe and PayPal. The pricing page shows which plans include them.
Can I set different rates for holidays?
Yes. Seasonal rates let you set a different price for holidays and busy periods, and flexible discounts let you lower the daily rate for longer rentals.
Can I offer promo codes?
Yes, on plans that include Coupons. Customers enter the code on the booking form.
What can the AI chat assistant do?
It answers customer questions, checks live availability for their dates, quotes your real rates and takes the booking and deposit. It replies in Tagalog, Taglish, Bisaya or English, and hands the conversation to your team when it should.
Does the AI chat cost extra?
It is included in the plans marked AI Chat Assistant and runs on your own AI provider account, so you pay the provider directly for the replies.
Where are my customers' IDs and licenses stored?
They are attached to the booking they belong to and are visible only to team members who can see bookings. The security page explains what we do and what we do not claim.
Is there a free trial?
When a trial is open you can start without a credit card, and nothing is charged automatically when it ends. The pricing page always shows the current offer.
Can I change or cancel my plan?
Plans are month-to-month. You can upgrade, downgrade or cancel at any time.
Can I use my own domain name?
Custom Domain is included in the Pro plan and lets you connect your own domain to your booking website. Every plan includes a free subdomain.
Can my staff use the system?
Yes. Add team members up to your plan's limit and give each the access their role needs.
Quick links
Still need help?
Ask us anything about CarRentSaaS or have us set it up for you. We reply by email.
Contact us