Extending and canceling a booking

Extend a rental

1. Open the booking. Extend Rental is offered while it is confirmed or the customer is on the trip.
2. Pick the new return date. The extra charge is computed automatically, and you can edit it.
3. Choose how the customer pays for it: pay now, or add it to the balance.
4. Confirm. The customer is notified of the extension.

When the vehicle is needed again

If the new date overlaps another booking or a blocked date, the extension is not allowed, and the page shows what is in the way. You can extend up to the latest free moment in one click. If the next booking starts right after this one there is no room, so reassign the vehicle or adjust the next booking first.

Undoing an extension

An extension can be reverted from the booking, and the customer is notified of that too.

Cancellations

Your team can cancel or reject a booking with a reason, and customers can cancel their own booking from their account. The AI chat can also cancel a booking for a verified customer. A customer who cancels sees the reason on the booking.

Refunds

When your team cancels or rejects a booking that has verified payments, the dashboard prompts you about the refund and the amount is your decision. See security deposits and refunds for how deposits are handled.