Email notifications and reminders: what is sent and what you can mute
CarRentSaaS emails you about new bookings, changes, payments, documents, chats that need a person and billing, and emails your customers about their booking, payments and pickup. You can switch off the optional categories in your notification settings, but receipts, password resets and security emails always go out.
Last updated November 3, 2026.
What you receive as the owner or team
- New bookings, and booking changes such as cancellations, extensions and price changes.
- Today's pickups, and confirmed pickups that never happened.
- Payment confirmations, rejections and deposit refunds.
- Missing, expiring and resubmitted customer documents.
- Website inquiries and chats that need a person.
- Subscription renewals, expiry warnings and plan limits, plus scheduled reports.
What your customers receive
Booking confirmations and status changes, payment updates, document requests and reminders before pickup. Customers can mute the optional ones themselves.
Automatic balance reminders
After a rental is completed with a balance still due, unpaid balances are chased by email 1, 3 and 7 days on. You can switch this off, and you can also send a reminder yourself from the booking.
What you cannot mute
Sign-in codes, password resets, receipts, team invitations and account status emails are not preferences, so they always arrive.
Where to manage it
Open your notification settings to switch categories on or off. The email log under Settings lists every email your account has sent.
Frequently asked questions
My customers are not getting emails. What should I check?
Check the email log first to see whether the email was sent. If you use your own sending email, check its settings and your domain's DNS records. Contact us if it still fails.
Can I send from my own email address?
On plans that include custom domain and email, yes. Otherwise emails are sent by CarRentSaaS on your behalf.
Related
Customer portal Connect a custom domain Account and teamMore help topics
Getting started Bookings & availability Payments & deposits Rates & pricing AI chat assistant Security & data Plans & billing Account & team Connect a custom domain Customer documents & license check Security deposits & refunds Pickup & drop-off transfers Customer portal Extensions & cancellations Online payment gateways Reports & analytics Team roles & permissions Coupons & promo codes Branding your booking website Customize booking forms Move from a spreadsheet Use Messenger with your booking link Set up the AI chat All help topicsStill need help?
Ask us anything about CarRentSaaS or have us set it up for you. We reply by email.
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